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Above & Beyond Award: Phil Gray Construction

In the Community
January 15, 2016

Our new monthly Above & Beyond Awards recognize HERO Registered Contractors for their extraordinary service, as nominated by homeowners. Our second ever recipient is Phil Gray Construction, whose crew completed a gorgeous drought tolerant landscaping makeover for Vacaville, CA homeowner Henry Rajsombath with flying colors. We recently reunited them at Henry’s home to present the award.

Henry was wowed by Phil and his team before the job even began, explaining that although Phil had not previously heard of HERO, he became registered as a HERO contractor upon Henry’s request. “I don’t have that much money to drop down on some landscaping,” Henry explained, “so HERO was my only option for me.”

Image of front yard - Before


Before

Secondly, Phil remained flexible when Henry and his wife made major last-minute changes to the extensive plan they had all initially agreed on.

Finally, despite being on a tight timeline to finish the work before Henry’s daughter’s birthday party, the crew finished ahead of time – and Phil even threw in the drip system for free after his crew installed it before it was 100% confirmed, considering it a birthday present for Henry’s daughter!

Among the adjectives used to describe Phil in Henry’s nomination: professional, patient, thoughtful, pleasant, and honest. “I really hope all contractors use Phil Gray as a prime example of exemplary customer service,” his nomination read. “He and his crew deserve this award.”

“I appreciate you and the crew,” Henry told Phil at the award presentation, “and I thank you for everything. I love coming home and seeing it every day, and at the same time just conserving water and being green.”

Image of yard - After


After

Phil said he was honored to receive the award. “It’s not only me, it’s the guys that work for me. I got a great crew, so all the credit is not onto me, but to them too.”

With ongoing water scarcity issues, Phil is proud to be part of the solution. “I feel we’re making a difference, making an impact,” he said. “Since I completed Henry’s we booked three more [HERO] contracts. Its exciting to be in a place where you can see changes going on, and a challenge to meet that change.”

Watch the brief video above to see the heartwarming award presentation at Henry’s home.

Did your HERO contractor go above and beyond? Your story could be featured next!

Left to right: Phil Gray of Phil Gray Construction, homeowner Henry and his daughter, and HERO’s Oriana Yanes Estevez


L-R: Phil Gray of Phil Gray Construction, homeowner Henry Rajsombath and his daughter, and HERO’s Oriana Yanes Estevez