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Homeowner Conquers Home Improvement Anxieties

In the Community
October 11, 2016

Although Fontana, CA homeowner Anna Moon was anxious about making her first major home upgrade since having lost her husband, it was time.

“It’s hot and windy here,” she explains, “and I need lots of air conditioning. My bills were very high and I was afraid that my system was just going to go out on me in the middle of the summer – it was about 30 years old.”

An All Pro team member at work on Anna’s home


An All Pro team member at work on Anna’s home

Anna, who lives with her son, has lived in her two-story home for 12 years. The inefficient heating and cooling system was unable to distribute air evenly, meaning it would often be hot upstairs but cold downstairs, or vice versa.

After calling HERO Program contractor All-Pro Plumbing, Heating & Air, Service Manager Michael Greany came out to inspect the problem and provide an estimate. “When I first arrived at Anna’s home,” he explains, “we learned about the problems she was having. We talked about zoning to be able to condition the whole home as one unit, and maintaining a very low energy cost.”

Anna enjoying her new HVAC system


Anna enjoying her new HVAC system

Anna credits Michael and the All Pro team for going the extra mile to ensure her comfort during every step of the process. “Now I can set it on what I want, feel comfortable, and my bills are cut in half. I love it. I’m so happy with my decision to do it with HERO and with All Pro. They thoroughly answered my questions, they were patient with me, and so we were able to come up with solutions that met my needs.”

For their patience and hard work, Anna nominated the team for a HERO Program Above & Beyond Award, and they were chosen as a recipient.

“To receive the Above and Beyond award is really great,” says Michael proudly. “It encompasses my entire team; everything from our salesmen to our installers to our technicians. It feels great!”

Michael Greany accepting the award on behalf of All Pro


Michael Greany accepting the award on behalf of All Pro

Be sure to watch the full video above.