WHERE DO I BEGIN. We had turf installed Nov 2015. We were told a drip system would be put in, a bit late in the game we were told it couldn't be done bcz of a misinterpretation of our system. Wish we would have been told earlier. Our path is much wider in the center than at both ends. It is annoying to look at. This was noticed after they had already come back once. They did come back in early 2016 i believe, to fix the placement of the stepping stones but missed the rocks that we told them were over filled on pathway ( we were tripping over them). I think it wasn't communicated properly... So we slowly did it ourselves... Also annoying after $6000.00. I am writing this after being annoyed with follow through and communication and forgetting about it once we had a baby... then I started contacting them in July 2017 re: dog hair, turf laying flat, odors... there was often no response and sometimes responses asking for photos/more info/to wait for owner to call, etc etc. If anyone wants details they can contact me for correspondence. August I emailed again, sept... october. Then the owner gets involved but still no follow through w coordinator... workers come out to 'fix' and as nice as they were... it doesn't 'fix' anything... they also showed up too early and I had just gotten out of shower/prepping to put my daughter down for nap... I get mad and finally see owner, Chris, face to face in November... we went over my concerns. He seemed to understand and agree. He told me others had problems with salesperson Mike and was why he was no longer working for him... tells me manufacturer will replace turf and they will reinstall and fix or remove our crooked path... I should expect to hear something within a couple of weeks (to get scheduled)... and to contact Victoria if they didn't contact within the week. OF COURSE i didn't hear from them... so on day 7 or 8 I emailed. Response was Victoria telling me they were dealing w manufacturer and I wouldn't get them out until likely after xmas. I emailed telling her I was hoping for more consistency and discussed what Chris had told me... no response. I emailed again on 12/30 and still have not heard. This company is completely lacking in follow through. Terrible coordination and Chris obviously doesn't stand by his word. We will be contacting BBB next.